Transport Policy

All of our delivery charges are based on delivery to mainland UK (excluding the Scottish Highlands & the Islands where additional shipping charges will apply). All deliveries are based on the customer being available to accept the goods. This includes, on heavier items, the ability or willingness to manually offload the goods, or having mechanical offloading facilities available (such as a forklift truck). Crane-off or tail-lift facilities may be available on certain orders at an additional cost. Please note that any order received after midday on a Friday (along with any order received over a weekend) will be processed on a Monday. All of our estimated delivery times are therefore based on a 5 day working week so please bear this in mind when ordering.

Roofing Superstore.co.uk utilises national carriers and national pallet distribution networks as well as manufacturers own transport. As a result some of the goods you order may come to you direct from source resulting in your order consisting of more than one part. You will be notified each time a part of your order has been dispatched so that you can keep track of your items.

We, at Roofing Superstore.co.uk, believe that hiding the transport costs in the prices of the products does not benefit the customer. Our carriage charges reflect the size and weight of your order and will always be shown separately to the cost of the products.

In an ongoing effort to reduce our carbon footprint we constantly review our transport arrangements to see that they optimise the delivery process, by ensuring that your goods reach you having done the least possible road miles.

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