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FAQ

Deliveries

Returns

Using the Website

Technical

Deliveries

How long do your deliveries take?
The estimated delivery times are shown on each product page.  We'll email you each step of the way to keep you informed.

Do you offer NEXT DAY delivery?
Yes! Lots of items are available on an express service.  Make sure you contact us first thing in the morning if it's time critical.

How much does it cost to deliver...?
This varies depending on the manufacturer, weight, size and location.  This is automatically calculated when you add items to the shopping cart.

Do you offer FREE DELIVERY if I spend a certain amount?
Not as standard as we keep our delivery charges separate, rather than hiding the charge in the price of the product.  On occasion we may be able to offer free delivery if you are ordering larger quantities.

Can I collect from you?
Yes; you can collect certain items from our Depot by appointment only.  Other items may be possible to collect from various manufacturer's depots across the UK - please contact us to find out if this is possible.

Do you deliver on Weekends?
Not as standard.  Our deliveries are made on working days.  But if you do need an urgent Saturday delivery we can accommodate on occasion.  This will incur a premium charge if / when possible.

Do you deliver to Northern Ireland? Guernsey? The Highlands? Isle of Wight?
Yes we do, but our transport charges incorporated in the site do not cover these areas, please contact us for rates; or we will contact you to make the additional payment once you have completed your online purchase.

Can you deliver to Europe and the Rest of the World?
Yes we can, depending on the product availability and circumstances.  We currently only accept online card payments from cards registered within the UK.  If you are outside the UK; please contact us in advance for a quote and we can arrange for a payment to be made by Bank Transfer.

Can I get a product sample?
Yes; please email us your sample request along with your name and address and we will post it out free of charge (where applicable).

Returns

Can I return a product?
If you’d like to return a product, you must either post them to our address, Burrington Way, Burrington Business Park, Plymouth, PL5 3LX, or email sales@roofingsuperstore.co.uk or give our team a call on 01752 692 760 for a return label or to arrange collection.

Will you pay for the delivery costs if I return a product?
We will pay the costs of return if a) the products are faulty or misdescribed, or b) we have told you of an upcoming change to the product, a delay in delivery due to events outside of our control, an error in pricing or description, or because you have a legal right to do so as a result of something we’ve done wrong. In all other cases you must pay the costs of return.

If we are refunding you for delivery costs of your returned item, we will refund you the amount that it would cost using the least expensive delivery method we offer, regardless of the delivery method you use.

If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection

When will you refund me for my returned product?
We will refund you for your returns by the method you use for payment within 14 days of the day we receive the product, or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. 

We may make deductions from the total refund if the value of the goods has been reduced by handling contrary to the manufacturer’s instructions – if we discover this after you have been refunded, you must pay us an appropriate amount. 

For more information on returns, check out our Terms & Conditions of Supply.

Using the Website

Do I have to register?
No you do not have to register but if you do we will keep you up to date with any developments to the site & any special offers.

I've already registered; do I have to login to order?
No you do not have to login to order - you can complete the checkout process as a guest.

I've forgotten my password, can I reset it?
Yes, if you have forgotten your account password then please click here to request a reset.

Do you offer a Trade / Credit Account?
No, sorry.  We accept all major debit and credit cards. By prior arrangement you can pay in advance by cheque or BACS transfer, please contact us for further details.

Can you send me a Pro Forma Invoice?
If you want to pay by BACS we can send you an invoice before you pay.  Otherwise; just order online and in seconds you will be emailed a copy of your invoice.

Can I pay by Bank Transfer?
Yes, you can select this method of payment in the checkout.

Can I print off Data Sheets and Installation Guides?
Yes most of our info is supplied in PDF, including COSHH, Technical Data Sheets and Product Brochures - there for you to download & print, free of charge at your will.

Technical

Do you offer an installation service?
We're afraid not, we only supply the goods.  But pop your postcode in on Competent Roofer and you can find someone to help.

Do I need to ventilate a pitched roof if I am using Breather Felt?
This is a very controversial question that many experts in the Roofing Industry continually argue over. It is our opinion that it would be more beneficial to ventilate in all Pitch Roofing Installations, regardless of type of Felt being used.

How can I prevent my felt at the eaves from rotting or soaking up moisture from the gutter?
We would recommend the use of Rigid Felt Support Trays fitted at the eaves, allowing you to cut you Roofing Felt short of the gutter, and fixing to the trays with double sided tape.

How many 500 x 250 slates are there per square metre?
There are 20 per sq metre.

Is there a Waterproofing Solution that will immediately stop & prevent leaks?
There are many Acrylic Roof Solutions that can stop leaks immediately and even fixed through water with a brush. See our Waterproof Coatings under Roofing Accessories.

What fixings are required to fit Lead?
Lead can be fixed in many ways depending on the situation. We recommend the use of Angular Ringshank  Copper Nails, Hall Clips, Etc.  See our recommended Lead Fixings.

Can I use Silicon with lead?
No, it is not advised that Silicon be used with Lead.  The correct product to use is Lead Sealant, which is non reactive with Lead due to its chemical makeup.

What is the difference between Milled Lead & Cast Lead?
Cast Lead is a product that is left to settle in its melted form to the correct thickness (Code). This can quite often cause inconsistency in the finished thickness, and visible staining on the surface.  Milled Lead is rolled, thus giving a uniform thickness and a shiney finish.

What tools would you recommend to cut natural slates which leave me with a riven edge?
We would recommend using either a hand held Slate Cutter, which can also be used for counter sunk holing, or for larger jobs a Guillotine.

What is the estimated life expectancy of a Fibre Glass Roof covering?
Fibre Glass Roofing should last for a minimum of 20 years, but fitted correctly should easily exceed this.

Is it more practical & longer lasting to use Lead in my valleys?
Of course, Lead is historically always used in Roof Valleys. However, it is now possible to fit GRP Valley Troughs, leaving a traditional Valley or closing the open Valley by using the Dry Fix Valley Tough.

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